Shipping & returns
SHIPPING: We do not currently ship on this site. All sales will be for Store Pickup only. We will announce if we will offer shipping products in the future.
Store Pickup: All orders over $99 will need to have ID and the Credit Card used to place the order in order to receive products. This is a security measure to protect us and customers from fraudulent purchases.
WE DO NOT GIVE CASH BACK UNDER ANY CIRCUMSTANCES.
All returns require a receipt and are subject to manager approval.
All Sealed card sales are final. This includes sealed booster packs & Boxes, single cards or any product that is contains randomized TCG cards.
Unopened Card Accessories: Can be exchanged for store credit within 7 days. This includes, sleeves, Binders, Dice and Paymats. Opened Accessories may only be returned as defective for exact item replacement.
VIDEO GAME RETURNS:
Used games come with a 30 day guarantee against defects. Defective games may be exchanged for the exact same item within those 30 days, or, if we don't have a sufficient replacement, store credit.
Don’t like a used game you bought from us? No problem. You have 7 days to bring it in to exchange it for store credit. If you exchange it more than one time, we may charge you a 20% restocking fee.
New accessories, once opened, are not returnable. Defective games and accessories may be exchanged for the exact same item only, and within 7 days.
New hardware is not returnable under any circumstances. All new hardware comes with a minimum 1 year warranty from the manufacturer.
Used systems have a 30 day guarantee. Defective used systems can only be exchanged for exact item, including make and color.
BOARD GAME RETURNS:
Board games may be returned UNOPENED with receipt within 7 days for store credit.
Opened board games may not be returned.
If a board game is defective or missing pieces, you must contact the board game manufacturer for replacement pieces. Next-Gen Games is not responsible for manufacturer defects. Below is the contact information for some of the manufacturers of our most popular games:
Asmodee Parts Request Online Form or call 651-639-1905
WizKids: WizKids Product Replacement
Steve Jackson Games: email [email protected] or call 512-447-7866
Games Workshop: email [email protected] or call 1-800-394-4263