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We do not currently ship on this site. All sales will be for Store Pickup only. We will announce if we will offer shipping products in the future. We don't have the logistical infrastructure to ship any of our products outside our singles website. So we can't ship you any of the products you see here. We will not respond to emails requesting shipping.
All orders over $99 will need to have ID and the Credit Card used to place the order in order to receive products. This is a security measure to protect us and customers from fraudulent purchases and is strictly enforced.
WE DO NOT GIVE CASH BACK ON ANY PICKED UP PRODUCTS UNDER ANY CIRCUMSTANCES.
All returns require a receipt and are subject to manager approval. All refunds are issued in store credit only, this is because we incur fees the second orders are placed. If you need to cancel an order for any reason, we can only do so in store credit that can be used at anytime in the future for anything Next-Gen Games offers. If the error is on our part, we will give all funds back. Note all credit card fees are not refundable.
To receive a refund for an event, please email Next-Gen Games at least 48 hours prior to the start time. Eligible refunds will be returned to the original payment method, minus any credit card processing fees.
Refunds requested less than 48 hours of the event will be granted at our sole discretion based on event demand, and circumstance as your registration holds a limited spot. No refunds will be issued for no-shows or requests made after the event has ended. If the event had any items that the purchaser is entitled to we will provide them or issue a store credit at our sole discretion.
Preorders guarantee we hold the product in store for up 30 days after releases of the product. Should you need to cancel your order for any reason, you may do so at any time. Refunds are issued ONLY in store credit to a store account or Store Gift Card that can be used for any product or service sold by Next-Gen Games. Please Note Items will only be held after successful payment is completed. Any exceptions granted we cannot refund the credit card fee.
All Sealed card sales are final. This includes sealed booster packs & Boxes, single cards or any product that is contains randomized TCG cards.
Unopened Card Accessories: Can be exchanged for store credit within 7 days. This includes, sleeves, Binders, Dice and Paymats. Opened Accessories may only be returned as defective for exact item replacement.
