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Contact Us

Next-Gen Games is here to help. We typically can take your calls with no hold times. Available 12-6pm Everyday!

 

PLEASE NOTE! We don't have the logistical infrastructure to ship any of our products outside our singles website. So we can't ship you any of the products you see here.

 

Preorders are refundable to the method of payment PRIOR to release. After that, we can only credit your account should you change your mind on a product after the release date.

 

Store pickup orders over $99 will be subject to security measures. ID and the credit card of the purchaser will be required to receive products.

 

You can let us know of any issues via our email, calling the store, or paying us a visit!

 

1 Next-Gen Games FAQ
1.1 What are your store hours?

12PM - 10PM from Monday - Friday
11AM - 6PM from Saturday - Sunday

1.2 Are you open on ___ holiday?

Unless otherwise stated, Next-Gen is only closed on New Years' Day, Thanksgiving Day, and Christmas Day. As a general rule, we will remain open with our regular hours during bank holidays.

1.3 Do you buy games or cards?

As of right now, we buy Magic: the Gathering and Pokemon singles for store credit ONLY. We do not offer cash trade-ins. We do not buy sealed TCG products, TCG bulk, Yu-Gi-Oh cards, sports cards, or other TCG singles.

We no longer purchase video games, board games, or other collectibles.

1.4 What events do you run at the store? When are they, and how much do they cost to play?

All of our weekly and special events are listed on our store calendar with all relevant information, plus preregistration links for our larger premium events.

1.5 Can I host a game at your store?

We encourage you to play during our scheduled tournaments. If you'd like to use our tables for play outside of event times, all participants will be required to present their vaccine information and are subject to manager approval. Scheduled tournaments will take precedent over open play games.

For rental inquires, please contact us via email.

1.6 Are food and drink allowed in the store?

Food and drink are now allowed in the store - we now have snacks and cold drinks available for purchase! Please be respectful of others around you and clean up after yourself.

1.7 Where are you located?

Our address is 5450 W. Pico Suite 103 in Los Angeles. We're located on the intersection of Pico and Hauser, with extra underground parking located off Hauser.

1.8 Do you have ____ game?

Our full live game inventory is available to browse online, with the option to pay online and pick up in store.

1.9 Do you have ____ Magic card?

Our full live inventory of Magic the Gathering singles is available to browse here, with the option to either pay online and pick up in store or pay and pick up in-store.

1.10 What is your return policy?

Check out our page here for our return policy in detail.